Customer Service Representative - Delivery & Documentation

Juma Al Majid Holding Group L.L.C.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Service Representative. The role involves managing documentation for vehicle purchases and ensuring customer satisfaction through effective delivery and quality control. Ideal candidates will have a secondary education and at least 3 years of experience in a similar position, coupled with excellent communication skills in both English and Arabic.

Benefits

Visa Sponsorship

Medical Insurance

Annual Leave

Annual Tickets

Qualifications

• Minimum of 3 years of experience in a similar role.
• Customer-oriented, friendly, and polite demeanor.

Responsibilities

• Manage documentation and customer aspects of vehicle purchases.
• Supervise the handover and delivery of new vehicles to customers.
• Conduct quality control on new vehicles before delivery.

Skills

Communication

Analytical Skills

Customer Service

Proficiency in English

Proficiency in Arabic

Education

Secondary School education

Job description

The Customer Service Representative is responsible for managing the documentation and customer-facing aspects of the vehicle purchase and delivery process. This includes ensuring compliance with company policies, overseeing quality control, and facilitating smooth handovers to customers.

Responsibilities:

• Ensure completion and accuracy of purchase and sale documentation in line with company policies.
  
• Inform customers of terms and conditions, including warranties and service schedules, and provide all relevant documents.
  
• Store all documentation appropriately for future reference.
  
• Supervise the handover and delivery of new vehicles to customers.
  
• Conduct quality control on new vehicles received from PDI or stores before delivery or display.
  
• Invoice vehicles immediately after delivery.
  
• Maintain secure storage of service books, handbooks, insurance documents, and related items.
  
  
  

Requirements

• Secondary School education
  
• Minimum of 3 years of experience in a similar role
  
• Excellent communication skills
  
• Customer-oriented, friendly, and polite demeanor
  
• Strong analytical skills
  
• Proficiency in English and Arabic
  
  
  
  

Benefits

• Visa Sponsorship
  
• Medical Insurance
  
• Annual Leave
  
• Annual Tickets