Customer Service Representative/ Call Center Representative- Emiratisation

Transguard Workforce Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HR solutions provider in the UAE is seeking a Customer Service Representative - Emiratisation for their Dubai office. The role involves delivering exceptional service, managing customer inquiries, and ensuring satisfaction through effective communication. Ideal candidates will be UAE nationals with a Bachelor's degree and strong interpersonal skills.

Qualifications

• UAE National Family Book required.
• Strong customer-oriented approach and high commitment to satisfaction.

Responsibilities

• Process customer contacts efficiently and professionally.
• Manage customer complaints and ensure First Contact Resolution.
• Ensure accuracy of Customer Master Data in SAP.

Skills

Proficiency in computer skills

Excellent telephone manner

Exceptional interpersonal skills

Negotiation skills

Customer satisfaction commitment

Team player

Self-motivated

Education

Bachelor’s Degree

Tools

SAP

Job description

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting for a Customer Service Representative - Emiratisation for our client to be based out of their Dubai Office.

Job Location: Dubai Investments Park

Purpose

The Customer Service Representative is part of the customer service team and is responsible for delivering an exceptional level of service. Your role involves providing support and ensuring customer satisfaction through efficient and professional interactions.

Responsibilities

• Process all contacts (inbound and outbound email, fax, chat, and voice) from customers efficiently and professionally to address product & application questions, pricing enquiries, stock availability, delivery status, and updating field personnel as per communication policy.
• Manage customer complaints actively and provide First Contact Resolution whenever possible. Follow up on open tasks daily to ensure customer satisfaction.
• Ensure 100% accuracy and completeness of Customer Master Data when entering new accounts, project locations, and contact details into the SAP system.
• Promote the use of other sales channels to customers to drive Multi-Channel System engagement.
• Support field personnel by providing timely, detailed, and accurate communication, sales leads from customer contacts, and arranging site visits.
• Serve as a central point of contact for customers by coordinating with departments such as Technical Sales, Key Account Management, Technical Support, Aftermarket Service, Credit Services, Logistics, Product Management, and Courier Services to deliver quality customer service.
• Perform additional tasks as assigned by management, including administrative duties (e.g., account holds, back orders, order steering, certificate creation), sales, productivity, and quality improvements.

Skills

• UAE National Family Book
• Bachelor’s Degree
• Proficiency in computer skills, ideally SAP
• Excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Strong team player with a customer-oriented approach
• Self-motivated, energetic, outgoing, and willing to explore personal potential in various areas