Customer Service Representative – Call Center

Baseet Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Representative to handle incoming queries and follow up with clients. The role requires strong interpersonal skills and the ability to work under pressure. Competitive salary, health insurance, and annual leave benefits are offered.

Benefits

Health insurance

Annual leave benefits

Qualifications

• Strong interpersonal and problem-solving abilities.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls and respond to customer queries.
• Make outbound calls to follow up on customer inquiries.
• Resolve customer issues efficiently.

Skills

Interpersonal skills

Problem-solving

Education

High school diploma

Bachelor's degree

Job description

• Answer incoming calls and respond to customer queries promptly and professionally
• Make outbound calls to follow up on customer inquiries or provide information
• Resolve customer issues efficiently, escalating complex cases when necessary
• Meet performance metrics such as call quality, response time, and customer satisfaction
• Stay updated with company products, services, and policies

Desired Candidate Profile

• Strong interpersonal and problem-solving abilities
• Ability to work in a fast-paced environment and handle pressure
• High school diploma or equivalent; bachelor's degree is an advantage
• Must be currently in the UAE
• Competitive salary and performance-based incentives
• Health insurance and annual leave benefits

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