Customer Service Representative - Arabic & Urdu Speakers

TASC Outsourcing; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in customer service outsourcing is looking for a Customer Service Representative fluent in Arabic and Urdu in Abu Dhabi. This role involves assisting customers professionally, resolving queries, and maintaining service quality. Candidates should have a bachelor's degree and relevant experience, with a focus on communication and problem-solving skills.

Qualifications

• 1–2 years of customer service experience required.
• Willingness to work in shifts, including weekends.
• Well-groomed and presentable.

Responsibilities

• Welcome and assist customers professionally.
• Resolve queries, service requests, and complaints efficiently.
• Maintain knowledge of company products and services.

Skills

Excellent verbal communication

Interpersonal skills

Problem-solving

Customer-first attitude

Education

Bachelor’s degree or diploma in any field

Tools

Microsoft Office

CRM or POS systems

Job description

• Title - Customer Service Representative - Arabic & Urdu Speakers
• Type - Outsourced
• Contract - 12 months extendable
• Salary - 3500 AED
• Location- Abu Dhabi
• working days- 6 days -Rotational shift

Key Responsibilities:

• Welcome and assist walk-in customers professionally and courteously.
• Understand customer needs and provide appropriate product/service information.
• Resolve queries, service requests, and complaints efficiently within defined timelines.
• Guide customers through forms, applications, or digital tools when required.
• Escalate unresolved issues to relevant departments or team leads as per escalation matrix.
• Maintain up-to-date knowledge of company products, services, promotions, and policies.
• Process service transactions, including updates, registrations, renewals, and cancellations.
• Ensure all customer data is handled in accordance with privacy and confidentiality standards.
• Keep the customer waiting area and desk organized and presentable at all times.
• Collect feedback and contribute to service improvement initiatives.
• Prepare daily service reports and update customer records using CRM or POS tools.
• Promote upselling or cross-selling when applicable and aligned with business goals.

Requirements:

• Bachelor’s degree or diploma in any field.
• Minimum 1–2 years of experience in a face-to-face customer service role.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving skills and a calm, solution-focused demeanor.
• Proficient in Microsoft Office and CRM or POS systems.
• Well-groomed and presentable with a customer-first attitude.
• Willingness to work in shifts, including weekends and public holidays.

Regards

TASC Recruitment Team