Customer Service Representative - Arabic Speaker (225-626)

TALENTMATE; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment & staffing company is seeking a Customer Service Representative fluent in Arabic. In this role, you will address customer inquiries and resolve complaints in a respectful manner. The ideal candidate will possess strong communication skills and a desire to enhance customer satisfaction while working within a dynamic team environment.

Qualifications

• Experience in a customer service or call center role preferred.
• Strong problem-solving skills and ability to think on feet.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Document and track customer interactions and issues in the CRM system.
• Collaborate with internal teams to pursue effective resolutions for clients.

Skills

Fluency in Arabic

Fluency in English

Problem-solving

Interpersonal skills

Time management

Tools

CRM systems

Office software applications

Job description

Job Description

We are seeking an enthusiastic and empathetic Customer Service Representative who is fluent in Arabic to join our dynamic support team. As a vital member of our customer service department, you will be responsible for managing and resolving queries, always aiming to provide excellent customer satisfaction. You will be interacting with our Arabic-speaking customers via phone, email, or live chat and ensuring their concerns are addressed in a professional and timely manner. The ideal candidate will possess outstanding communication skills and a genuine passion for helping people. You will work collaboratively with other teams to ensure that customer issues are efficiently resolved, all while maintaining a positive and polite demeanor. Join us and become an integral part of a supportive team, committed to enhancing the overall customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Effectively manage and resolve customer complaints in a calm manner.
• Maintain a thorough knowledge of products and services for client assistance.
• Document and track customer interactions and issues in the CRM system.
• Collaborate with internal teams to pursue effective resolutions for clients.
• Identify opportunities for process improvements within the customer service team.
• Deliver feedback to management to improve overall customer experience.
• Assist in the creation and updating of customer service protocols and scripts.
• Participate in team meetings and contribute valuable insights for process enhancement.
• Comply with company policies and procedures to ensure consistency in service delivery.
• Engage in continuous learning to enhance knowledge of services and customer relations.
• Handle multiple tasks efficiently while maintaining high-quality customer service standards.
  
  

Requirements

• Fluency in both Arabic and English, with excellent verbal and written skills.
• Proven experience in a customer service or call center role preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Outstanding interpersonal skills and a friendly, approachable demeanor.
• Ability to work both independently and as part of a team environment.
• Proficiency in using CRM systems and standard office software applications.
• Excellent time management skills to handle multiple inquiries efficiently.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Sharjah Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/

Sector: Recruitment & Staffing

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

General Practitioner (225-628)

Talentmate

Sales Executive - Advertising & Branding (225-628)

Talentmate

Junior Graphic Designer (225-628)

Talentmate

Social Media Manager and Content Creator (225-628)

Talentmate

Registered Nurse(Ophthalmology) (225-628)

Talentmate

Assistant Finance Manager (225-628)

Talentmate

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].