Customer Service Representative (Arabic & English Speaker)

啤物癥; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in the Middle East's transportation sector is seeking a Call Center Representative to manage customer inquiries and enhance service quality. The ideal candidate will possess strong communication skills and a background in customer service. This role offers the opportunity to work in a dynamic environment focused on delivering exceptional customer experiences.

Qualifications

• At least one year of call center or customer service experience.
• Fluent in Arabic and English.

Responsibilities

• Handle inbound and outbound calls to address inquiries and complaints.
• Track and resolve customer issues through to completion.
• Identify recurring call patterns and alert management.

Skills

Communication

Teamwork

Adaptability

Education

Bachelor’s degree in Business

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Job description

About Udrive

Udrive is the Middle East’s first car-sharing company, licensed by Dubai’s RTA. We offer short-term vehicle rentals via a user-friendly Smartphone App. Our mission is to deliver efficient, cost-effective transportation solutions while minimizing the negative impacts of private car ownership.

The Role

As a Call Center Representative, you’ll manage both incoming and outgoing calls to address customer questions, concerns, and service-related issues. You will actively listen to callers, provide accurate solutions, and strive to exceed performance targets. The role involves documenting interactions, identifying call trends, and ensuring each customer’s concern is resolved efficiently.

Key Responsibilities

• Handle inbound and outbound calls to address inquiries and complaints.
• Offer effective solutions, ensuring customers feel supported and valued.
• Engage in active listening, clarify details, and de-escalate complaints as needed.
• Track and resolve customer issues through to completion.
• Use relevant software, databases, and tools correctly.
• Maintain and surpass call center metrics without compromising service quality.
• Log all call details in line with established protocols.
• Identify recurring call patterns and alert management.
  
  

Required Skills

• Ability to work well under pressure and adapt to changing demands.
• Strong teamwork, communication.
  
  

Qualifications

• Bachelor’s degree in Business, Communications, or Marketing is preferred
• Fluent Arabic and English (spoken, written, and reading).
• Familiarity with RTA rules and regulations is a plus.
• At least one year of call center or customer service experience.