Customer Service Representative (Arabic & English Speaker)

Udrive; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading car-sharing service in Dubai is seeking a Call Center Representative to manage customer inquiries and service-related issues. The ideal candidate should have strong communication skills, be fluent in Arabic and English, and possess at least one year of customer service experience. This role emphasizes active listening and effective problem-solving to ensure customer satisfaction.

Qualifications

• Fluent in Arabic and English (spoken, written, and reading).
• At least one year of call center or customer service experience.
• Familiarity with RTA rules and regulations is a plus.

Responsibilities

• Handle inbound and outbound calls to address inquiries and complaints.
• Offer effective solutions, ensuring customers feel supported and valued.
• Engage in active listening, clarify details, and de-escalate complaints as needed.
• Track and resolve customer issues through to completion.

Skills

Ability to work under pressure

Strong teamwork

Effective communication

Education

Bachelor’s degree in Business, Communications, or Marketing

Job description

About Udrive:

Udrive is the Middle East’s first car-sharing company, licensed by Dubai’s RTA. We offer short-term vehicle rentals via a user-friendly Smartphone App. Our mission is to deliver efficient, cost-effective transportation solutions while minimizing the negative impacts of private car ownership.



The Role:

As a Call Center Representative, you’ll manage both incoming and outgoing calls to address customer questions, concerns, and service-related issues. You will actively listen to callers, provide accurate solutions, and strive to exceed performance targets. The role involves documenting interactions, identifying call trends, and ensuring each customer’s concern is resolved efficiently.



Key Responsibilities:

-Handle inbound and outbound calls to address inquiries and complaints.

-Offer effective solutions, ensuring customers feel supported and valued.

-Engage in active listening, clarify details, and de-escalate complaints as needed.

-Track and resolve customer issues through to completion.

-Use relevant software, databases, and tools correctly.

-Maintain and surpass call center metrics without compromising service quality.

-Log all call details in line with established protocols.

-Identify recurring call patterns and alert management.



Required Skills:

-Ability to work well under pressure and adapt to changing demands.

-Strong teamwork, communication.



Qualifications:

-Bachelor’s degree in Business, Communications, or Marketing is preferred

-Fluent Arabic and English (spoken, written, and reading).

-Familiarity with RTA rules and regulations is a plus.

-At least one year of call center or customer service experience.