Customer Service Representative (Arabic) - 5 Month Contract

AMS International UAE; Sharjah; On-site; AED 36,000 - 60,000; Full time

Job summary

A leading company in the UAE is seeking a Customer Service Representative to provide exceptional assistance to customers. This role involves handling inquiries, resolving concerns, and ensuring high customer satisfaction. The ideal candidate has 1-3 years of experience in customer service, excellent communication skills, and a customer-oriented mindset. Join the team to play a crucial role in building positive customer relationships and contributing to company success.

Qualifications

• 1-3 years of relevant work experience in customer service.
• Strong interpersonal skills with excellent phone etiquette.
• Ability to multitask and prioritize effectively.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Resolve customer complaints and assist with orders.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving abilities

Attention to detail

Customer-oriented mindset

Ability to multitask

Tools

MS Office

CRM software

Job description

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in-person.
• Acknowledge and resolve customer complaints.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Provide product and service information to customers.
• Identify and escalate priority issues to the appropriate team member.
• Follow up on customer interactions and ensure resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer experiences.
• Meet personal/team targets and contribute to overall company goals.

Requirements:

• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office and CRM software (if applicable).
• Customer-oriented mindset with a positive attitude.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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