Customer Service Representative- All Rounder- Customer Service, Claims & Sales

Washmen; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading laundry and dry cleaning service in Dubai is seeking an experienced candidate for a Customer Service position. The role involves responding to client inquiries, providing claims support, and assisting the sales team. Ideal candidates should have proven experience in client service and possess strong communication and problem-solving skills. Flexibility and a client-focused approach are essential. Join a dynamic team dedicated to delivering exceptional service.

Qualifications

• Proven experience in client service, claims handling, or sales.
• Ability to multitask and adapt quickly to different roles.
• Passionate and committed to the job.

Responsibilities

• Respond to client inquiries across all channels.
• Provide accurate information on services and updates.
• Resolve client concerns promptly.
• Document and investigate claims for resolution.
• Assist the sales team with upselling.
• Follow up on pending leads.

Skills

Client service experience

Strong communication skills

Problem-solving skills

Attention to detail

Adaptability

Team player

Flexibility

Job description

About Washmen

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operate in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Key Requirements:

-Proven experience in client service, claims handling, or sales.

-Strong communication, interpersonal, and problem-solving skills.

-Ability to multitask and adapt quickly to different roles.

-Client-focused approach with attention to detail.

-Team player with a proactive and positive attitude.

-Flexible to provide coverage across multiple functions as needed.

-Someone passionate and committed on the job, that is someone willing to stay on the job for long.

-Capable to work flexible shifts, morning and night shifts when required.

Job Description:

Customer Service Responsibilities:

-Respond to client inquiries across all channels (phone, email, intercom, chat and slack channels).

-Provide accurate information on services, processes, and updates.

-Resolve client concerns promptly and maintain high satisfaction levels.

Claims Support Responsibilities:

-Step in when the claims agent is off or requires assistance.

-Document, investigate, and coordinate claims for resolution.

-Provide timely updates to clients regarding their claims or complaints.

Sales Support Responsibilities:

-Assist the sales team with upselling and cross-selling services.

-Follow up on pending leads and support sales campaigns.

-Provide coverage for sales tasks during team absences.

Job Type: Full-time

Work Location: Jabal Ali