Customer Service Representative

Abu Dhabi University; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent educational institution in the UAE is looking for a Customer Service Representative to assist students, faculty, and visitors. The role requires at least 2 years of customer service experience, strong communication skills, and proficiency in MS Office and CRM systems. Candidates must be locally available or from any GCC country.

Qualifications

• Minimum 2 years of customer service experience, preferably in an educational environment.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Greet and assist students, faculty, and visitors in a friendly manner.
• Handle inquiries via phone, email, and face-to-face.
• Provide information about university programs and services.
• Maintain records of customer interactions and transactions.
• Resolve student and customer issues efficiently.

Skills

Customer service experience

Communication skills

Interpersonal skills

Proficiency in MS Office

Experience with CRM systems

Job description

Customer Service, MS Office and CRM systems

Preferred Jobseekers

Locally available candidates only apply for this job; Jobseekers from any GCC country

Greet and assist students, faculty, and visitors in a professional and friendly manner
Handle inquiries via phone, email, and face-to-face interactions
Provide information about university programs, courses, and services
Maintain accurate records of customer interactions and transactions
Resolve student and customer issues efficiently and courteously
Collaborate with departments to ensure excellent service delivery
Minimum 2 years of customer service experience, preferably in an educational environment
Excellent communication and interpersonal skills
Proficiency in MS Office and CRM systems

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