Customer Service Representative

Transguard Group; United Arab Emirates; On-site; AED 45,000 - 65,000; Full time

Job summary

Transguard Group is seeking a dedicated Customer Service Representative to provide exceptional service and ensure customer satisfaction. The role involves managing inquiries and complaints, coordinating with multiple departments, and entering customer data accurately into the SAP system. Ideal candidates will have a Bachelor’s degree, strong computer skills, and a commitment to customer satisfaction.

Qualifications

• Bachelor’s Degree required.
• Experience with SAP preferred.
• Strong commitment to customer satisfaction and teamwork.

Responsibilities

• Process all customer contacts efficiently and professionally.
• Manage customer complaints and ensure satisfaction.
• Coordinate with various departments to deliver quality service.

Skills

UAE National Family Book

Good computer skills (SAP)

Excellent telephone etiquette

Interpersonal skills

Customer focus

Education

Bachelor’s Degree

Job description

Customer Service Representative Jobs in UAE

Purpose:

The Customer Service Representative is part of the customer service team and is responsible for providing an exceptional level of service. Your role involves delivering outstanding support and ensuring customer satisfaction through efficient and professional interactions.

Responsibilities:

• Process all customer contacts (inbound and outbound email, fax, chat, and voice) efficiently and professionally to address inquiries related to products, applications, pricing, stock availability, delivery status, and coordinating with field personnel as per communication policy.
• Manage customer complaints actively and aim to provide First Contact Resolution whenever possible. Follow up on open tasks daily to ensure customer satisfaction.
• Ensure 100% accuracy and completeness of Customer Master Data when entering new accounts, project locations, and contact details into the SAP system.
• Promote the use of other sales channels to customers to support Multi-Channel System integration.
• Support field-based personnel by providing timely, detailed, and accurate communication, gathering sales leads from customer contacts, and arranging site visits.
• Serve as a central point of contact for customers by coordinating with departments such as Technical Sales, Key Account Management, Technical Support, After Market Service, Credit Services, Logistics, and Product Management to deliver quality customer service.
• Perform additional tasks as assigned by management, including administrative duties (such as account holds, back orders, order steering, certificate creation), sales, productivity, and quality improvements.

Skills

• UAE National Family Book
• Bachelor’s Degree
• Good computer skills, ideally with SAP experience
• Excellent telephone etiquette
• Exceptional interpersonal and negotiation skills
• Strong commitment to customer satisfaction
• Team-oriented with a strong customer focus
• Self-motivated, energetic, outgoing, and willing to explore personal potential in various areas.