Customer Service Representative

What Does a Customer Service Representative Do?

1. Serve as the first point of contact for banking customers through inbound and outbound calls
2. Provide timely and accurate information about FAB's financial products and services
3. Resolve customer inquiries, service issues, and complaints within the defined authority limits
4. Update and maintain customer records with precision and confidentiality
5. Actively identify cross-selling opportunities and generate qualified leads for banking products

What Are the Key Responsibilities?

1. Handle incoming calls efficiently within FAB's quality and service standards
2. Recommend new products or services based on customer needs and interactions
3. Escalate unresolved or sensitive issues to the appropriate team or supervisor
4. Achieve customer satisfaction targets and maintain adherence to service-level agreements
5. Record customer history, service requests, and issue resolutions accurately
6. Maintain strict confidentiality of all customer data and bank-related information
7. Assist with special tasks as assigned by team leaders or managers
8. Be flexible with work shifts, including handling unplanned calls during peak demand
9. Contribute to team morale through positive communication and a friendly work environment

What Skills Are Needed for a Customer Service Job in Abu Dhabi?

Education and Experience:

1. High school diploma or equivalent required
2. 0-2 years of experience in the banking sector, preferably in a call center or service role

Key Skills and Attributes:

1. Strong communication and active listening skills
2. Fluency in both English and Arabic
3. Quality-focused, detail-oriented, and able to multi-task
4. Customer-centric mindset with strong problem-solving abilities
5. Comfortable using banking software systems and CRM tools
6. Professional and punctual, with a strong sense of teamwork