Customer Service Representative

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to be the first point of contact for clients. This role involves providing accurate information about financial products, resolving inquiries, and maintaining customer records with confidentiality. The ideal candidate will have a customer-centric mindset, strong communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will help enhance customer satisfaction and drive business success. If you are passionate about delivering exceptional service and eager to grow in the banking sector, this opportunity is perfect for you.

Qualifications

• 0-2 years of experience in banking, preferably in a call center.
• High school diploma or equivalent is required.

Responsibilities

• Serve as the first point of contact for banking customers.
• Resolve customer inquiries and service issues effectively.
• Identify cross-selling opportunities for banking products.

Skills

Strong communication skills

Active listening skills

Fluency in English

Fluency in Arabic

Problem-solving abilities

Detail-oriented

Customer-centric mindset

Ability to multi-task

Education

High school diploma or equivalent

Tools

Banking software systems

CRM tools

Job description

What Does a Customer Service Representative Do?

1. Serve as the first point of contact for banking customers through inbound and outbound calls
2. Provide timely and accurate information about FAB's financial products and services
3. Resolve customer inquiries, service issues, and complaints within the defined authority limits
4. Update and maintain customer records with precision and confidentiality
5. Actively identify cross-selling opportunities and generate qualified leads for banking products

What Are the Key Responsibilities?

1. Handle incoming calls efficiently within FAB's quality and service standards
2. Recommend new products or services based on customer needs and interactions
3. Escalate unresolved or sensitive issues to the appropriate team or supervisor
4. Achieve customer satisfaction targets and maintain adherence to service-level agreements
5. Record customer history, service requests, and issue resolutions accurately
6. Maintain strict confidentiality of all customer data and bank-related information
7. Assist with special tasks as assigned by team leaders or managers
8. Be flexible with work shifts, including handling unplanned calls during peak demand
9. Contribute to team morale through positive communication and a friendly work environment

What Skills Are Needed for a Customer Service Job in Abu Dhabi?

Education and Experience:

1. High school diploma or equivalent required
2. 0-2 years of experience in the banking sector, preferably in a call center or service role

Key Skills and Attributes:

1. Strong communication and active listening skills
2. Fluency in both English and Arabic
3. Quality-focused, detail-oriented, and able to multi-task
4. Customer-centric mindset with strong problem-solving abilities
5. Comfortable using banking software systems and CRM tools
6. Professional and punctual, with a strong sense of teamwork