Customer Service Representative

TOPPAN Security; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading security technology firm in Sharjah is seeking a proactive Customer Service Representative. You will manage order processing, ensure timely deliveries, and address customer feedback. Ideal candidates have a Bachelor's degree, 2-3 years of customer service experience, and proficiency in English plus French or Russian. This role emphasizes problem-solving and adaptability in a fast-paced environment.

Qualifications

• 2-3 years of experience in a similar customer service role.
• Proficiency in spoken and written English; fluent in either French or Russian.
• Ability to work effectively within a complex production environment.

Responsibilities

• Oversee order processing, invoicing, and delivery.
• Ensure timely delivery and communicate expected delivery dates.
• Act as the primary point of contact for customer feedback.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Adaptability

Education

Bachelor’s degree in any field

Tools

Microsoft Office

CRM/ERP systems

Job description

About Us

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serve as the international development arm of the TOPPAN Group in the security domain, founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

About the Role

We are seeking a dedicated and proactive Customer Service Representative to provide excellent service, ensure customer satisfaction, and meet company goals. You will manage order processing, invoicing, and delivery, making sure everything is completed on time. You will also handle customer feedback, resolve complaints, and work with the sales and finance teams . Your role will help maintain high service standards and build strong customer relationships.

Key Responsibilities

Order Management:

• Oversee daily tasks related to order processing, invoicing, delivery, and follow-up, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to manage orders, ensuring timely and accurate product production and delivery.
• Create and manage both sales and internal orders.

Customer Delivery:

• Ensure timely delivery of products and effectively communicate expected delivery dates to both customers and the sales team.

Client Complaint Management:

• Act as the primary point of contact for customer feedback, addressing concerns and working towards continuous improvement of services.
• Escalate client complaints to the appropriate teams for prompt resolution.

Follow-Up:

• Assist to the sales and finance teams in the collection of payments.
• Prepare and maintain relevant reports for tracking and monitoring.

Required Qualifications

• Bachelor’s degree in any field.
• Preferably 2-3 years of experience in a similar customer service role.
• Proficiency in both spoken and written English,also be fluent in either French or Russian.
• Proficiency in Microsoft Office and CRM/ERP systems.
• Ability to work effectively within a complex production environment.
• Good problem-solving skills and attention to detail.
• A quick learner who can adapt in a fast-paced setting while ensuring quality & efficiency.

Equal Opportunity Statement

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.