Customer Service Representative

Avery Dennison Smartrac; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in materials science and digital identification solutions is seeking a Customer Service Manager to oversee accounts and improve customer service quality. The ideal candidate will possess strong communication and organizational skills with a background in the printing industry, ensuring efficient order processing and customer satisfaction.

Qualifications

• Experience working in the Printing Industry preferred.
• 2-3 years of Customer Service or related experience is a plus.

Responsibilities

• Manage accounts in terms of order processing and follow-up.
• Provide telephone customer service regarding company's services and products.
• Investigate and resolve customer complaints.

Skills

Communication skills

Organizational skills

Customer service experience

Data entry skills

Detail-oriented

Education

Degree or Equivalent Diploma

Job description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at .

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodationsthroughout the application process by contacting our team via.

Job Description

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Provides telephone customer service regarding company's services and / or products.

Identifies customer's needs and determines appropriate action

Promotes and sells the company's products or services.

Investigates and resolves complaints.

Uses a computer system to track questions and answers as well as enter and track the status of orders.

Evaluates and resolves customer complaints professionally and tactfully.

Negotiates customer product / billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

Authorizes credit memos / refunds within policy and according to established procedures.

Implement account service strategies.

Principal liaison with marketing and sales for assigned customers.

Implementation of marketing programs for assigned accounts.

Support all aspects of service to the customer including, but not limited to : price quotes and quote follow-up, technical and product recommendations and sample department coordination.

Initiate and implement initiatives which improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on customer inquiries.

Provide responsive order management support including order entry, or expediting and shipment information to customers.

Proactively communicate supply chain issues and provide alternatives.

Attend technical training seminars.

Back-up team-members when workload makes this necessary.

Partner with Inside Sales to assist in achieving sales goals.

Qualifications

Experience working with Printing Industry preferred.

Degree or Equivalent Diploma required.

2- 3years Customer Service or related experience is a plus.

Good written, verbal and telephone communication skills.

Good data entry and organizational skills. Detailed oriented and good follow-up skills

Able to effectively manage many priorities and issues.

Understanding of applicable computer systems, such as Microsoft Office, Google Suite.