Customer Service Representative

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent banking institution in Dubai seeks a Customer Service Representative to welcome and guide customers. You will assist clients, manage queues, and ensure a positive branch experience. The ideal candidate should have broad knowledge of retail banking products and alternative service channels. Competitive compensation and opportunities for growth are provided.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products & services.
• Excellent knowledge in ADIB alternative channels.
• Good knowledge of UAE banking practices regulations.

Responsibilities

• Welcome & greet walk-in customers and understand their needs.
• Direct clients to alternative channels.
• Manage queue at teller counters and customer service areas.

Skills

Broad knowledge of retail banking products

Excellent knowledge in alternative channels

Good Knowledge of UAE banking practices

Computer skills

Job description

Overview

Role: Customer Service Representative

Location: BR- Nad al hamar

Role Purpose: To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIBs professional image in all interpersonal dealings

Responsibilities

• Welcome & greet the walk-in customers and inquire and understand his/her needs.
• Customer Guidance & Managing Floor:
  • direct clients to alternative channels (Digital Channels).
  • ensure client have all needed docs before wasting time in waiting and taking queue.
  • Handle the customers in a pleasant manner and escort them to the concerned staff.
  • problems evaluation.
  • Customer anger management.
• Branch Assistance and Support:
  • Ambassador to handle the QMS Tokens
  • Provide assistance to Help Desk counters.
  • Manage the Queue at teller counters and waiting time at customer service areas.
• ADIB Branches Look and Feel: ensure the branch follows the guideline book of look and feel
• Perform any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge

• Broad knowledge of ADIBs Retail Banking financial products & services
• Fair knowledge of ADIBs Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Good Knowledge of UAE banking practices regulations & risks
• Fair knowledge of service standards
• Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• Knowledge of Cross Sales
• Computer skills

Required Experience

Unclear Seniority