Customer Service Representative

Lynkit Information Technology Consultancy L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology consultancy in Dubai is seeking a Customer Service Representative. The ideal candidate will have a bachelor's degree and at least 2 years experience in customer service. Responsibilities include client relationship management, issue resolution, and technical support. Preferred candidates are from India, Pakistan, Sri Lanka, Nepal, or Bangladesh.

Qualifications

• Minimum 2 years of experience in customer service roles.
• Fluent in English and Hindi, both spoken and written.
• Experience in online or customer service preferred.

Responsibilities

• Make outbound calls or send messages to clients to build relationships.
• Handle customer demands promptly and accurately, resolving issues to enhance satisfaction.
• Provide real-time technical support to customers.

Skills

Problem-solving

Empathy

Fluency in English

Fluency in Hindi

Education

Bachelor of Science

Bachelor of Commerce

Bachelor of Business Administration

Job description

Job Title: Customer Service Representative

Qualifications:

• Bachelor of Science, Bachelor of Commerce (Commerce), or Bachelor of Business Administration
• Nationality: Indian, Bangladeshi, Nepali, Pakistani, or any
• Minimum 2 years of experience in customer service roles
• Languages: Fluent in English and Hindi (both spoken and written)
• Strong problem-solving skills
• Empathetic and patient demeanor
• Experience in online or customer service preferred
• Willing to work at Dubai Business Bay

Job Responsibilities:

1. Make outbound calls or send messages to clients to build relationships.
2. Handle customer demands promptly and accurately, resolving issues to enhance satisfaction.
3. Identify, summarize, and verify potential issues through client feedback, passing problems to relevant departments or proposing solutions.
4. Assist development engineers with customer problems and provide real-time technical support.
5. Perform any additional tasks assigned by supervisors.

Additional Information:

This position is based in Dubai, UAE. Candidates from India, Pakistan, Sri Lanka, Nepal, and Bangladesh are preferred.

Note: Please verify the legitimacy of the employer independently. We do not endorse requests for money or sharing personal/bank details. For security concerns, contact [e-mail].

About the Company: Lynkit Information Technology Consultancy L.L.C, founded in Dubai in 2024, specializes in technology consulting, information security, and business process optimization.