Customer Service Representative

Confidential Careers; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks a Customer Engagement Specialist passionate about building strong relationships. This role involves interacting with customers across multiple channels, resolving issues, and collaborating with internal teams to enhance customer experience. If you excel in communication and love turning challenges into growth opportunities, apply now!

Qualifications

• 3-5 years’ experience in customer service or similar field.
• Exceptional verbal, written, and interpersonal communication skills.
• Experience in handling escalations and resolving customer issues.

Responsibilities

• Interact with customers through various channels.
• Proactively address customer concerns and manage escalations.
• Provide knowledgeable answers regarding products and pricing.

Skills

Communication skills

Problem-solving

Organizational skills

Multi-tasking

Job description

Position Overview

We are seeking a candidate who thrives on engaging with people, whether through face-to-face interactions, phone, email, or chat.

The ideal candidate loves talking to people, proactively solving issues, and managing escalations with confidence and diplomacy. Ensuring a seamless and positive experience across all communication channels.

Key Responsibilities

• Customer Engagement: Interact with customers through various channels including phone, email, chat, and in-person meetings, ensuring a responsive and personalized experience.
• Issue Resolution & Escalation Handling: Proactively address customer concerns, manage and resolve escalations by coordinating with internal departments, and follow up to ensure complete satisfaction.
• Product Expertise: Provide detailed, knowledgeable answers regarding our products, pricing, and availability to help customers make informed decisions.
• Internal Collaboration: Work closely with various internal teams to align customer needs with our service offerings and to continuously improve the customer experience.
• Data Management: Accurately enter and manage customer information across multiple platforms to maintain up-to-date and reliable records.

Qualifications

• A minimum of 3-5 years’ relevant work experience in customer service or a similar field.
• Exceptional verbal, written, and interpersonal communication skills, including excellent phone etiquette.
• Proven ability to engage effectively in both face-to-face and virtual interactions.
• Strong multi-tasking, organizational, and prioritization skills in a fast-paced environment.
• Demonstrated experience in handling escalations and resolving complex customer issues with a proactive approach.

This role is perfect for someone who is passionate about building strong customer relationships and turning challenges into opportunities for growth. If you have a knack for communication and a drive to make a difference, we’d love to hear from you.