Customer Service Representative

Apparel FZCO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Support Specialist to handle inquiries and resolve issues related to order processing and delivery. The ideal candidate will possess strong communication skills and experience with e-commerce platforms like Amazon and Shopify, ensuring a high level of customer satisfaction.

Qualifications

• Experience in customer service roles.
• Familiarity with e-commerce platforms and marketplaces.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries professionally across multiple channels.
• Manage order processing and payment-related queries.
• Collaborate with teams to improve customer satisfaction.

Skills

Customer Service

Communication

Problem Solving

Tools

Amazon

Noon

Shopify

Job description

• Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
• Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
• Provide accurate, valid, and complete information using the right tools and resources.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
• Monitor and escalate customer feedback to relevant teams for continuous improvement.
• Maintain customer records by updating account information accurately.
• Follow communication procedures, guidelines, and policies.
• Stay up to date with product knowledge, promotional campaigns, and platform updates.
• Experience with marketplaces like Amazon, Noon, or Shopify-based platforms

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Carleen Castaneda - Manager - Human Capital - Human Capital