Customer Service Representative

Professional.me; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable rental car company based in Dubai is seeking a Customer Service Representative to enhance customer experiences at their branch. The role involves managing customer inquiries, reservations, and vehicle returns, ensuring satisfaction at every interaction. Ideal candidates will possess strong communication skills, a friendly demeanor, and some experience in customer service. Join a vibrant team that values ongoing development and offers competitive benefits, including medical insurance and employee discounts.

Benefits

Competitive salary

Paid training and ongoing development opportunities

Medical insurance and annual leave

Employee discounts on rentals and services

Qualifications

• 1–3 years of experience in customer service or hospitality.
• Strong verbal and written communication skills in English.
• Ability to handle high-pressure situations and multitask effectively.

Responsibilities

• Greet customers warmly and assist with rental reservations.
• Process payments and handle billing inquiries.
• Resolve customer complaints or escalate issues to management.

Skills

Communication Skills

Customer Service

Multitasking

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Job description

Position: Customer Service Representative

Location: On-site – Dubai, UAE

Employment Type: Full-time

Experience Level: Entry to Mid-Level

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About the Client

We are sourcing on behalf of a reputable rental car company headquartered in Dubai, known for its excellent customer care, high-quality vehicle fleet, and efficient service. The company is currently seeking a Customer Service Representative to join its front-line team and ensure a smooth and pleasant experience for all customers.

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Role Overview

As a Customer Service Representative, you will be the first point of contact for customers, handling reservations, inquiries, check-ins, and returns. Your role is essential in delivering a positive customer experience and supporting the day-to-day operations of the branch.

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Key Responsibilities

• Greet customers warmly and assist with rental reservations, check-ins, and returns
• Provide detailed information about vehicle options, rental policies, pricing, and promotions
• Process payments, handle billing inquiries, and ensure accurate documentation
• Resolve customer complaints or escalate issues to management when necessary
• Maintain organized customer records and update rental agreements in the system
• Coordinate with drivers and fleet team to ensure timely vehicle availability
• Upsell additional services such as insurance, GPS, or upgrades when appropriate
• Ensure the customer service desk is clean, well-stocked, and professional in appearance

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Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• 1–3 years of experience in customer service, hospitality, or retail
• Strong verbal and written communication skills in English
• Professional appearance, friendly attitude, and solution-oriented mindset
• Ability to handle high-pressure situations and multitask effectively
• Basic computer skills and familiarity with booking or POS systems
• UAE residency and availability to work flexible hours, including weekends and holidays

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Nice to Have (Not Required)

• Prior experience in the car rental or automotive industry
• Fluency in additional languages (Arabic, Hindi, Russian, etc.)
• Valid UAE driving license

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Perks & Benefits

• Competitive salary
• Paid training and ongoing development opportunities
• Medical insurance and annual leave
• Employee discounts on rentals and services

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