Customer Service Representative

Teleperformance Global Services FZ-LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance client satisfaction and foster long-term relationships. In this role, you will be the primary point of contact for customers, addressing their inquiries with a personalized touch and utilizing CRM software to track interactions. Your problem-solving skills will shine as you collaborate with cross-functional teams to resolve complex issues. This position offers a dynamic environment where your commitment to customer service excellence will be valued, and opportunities for professional development will abound. If you are passionate about providing exceptional service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 1-3 years of customer service experience in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Responsibilities

• Act as the primary contact for customers, ensuring a positive experience.
• Utilize CRM software for tracking interactions and follow-ups.

Skills

Customer Service

Problem-Solving

Communication

Empathy

CRM Software

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

CRM Software

Job description

Responsibilities:

1. Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
2. Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
3. Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
4. Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
5. Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
6. Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
7. Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.

Desired Candidate Profile:

1. Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
2. 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
3. Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
4. Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
5. Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
6. Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.