Customer Service Representative

EST Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Une entreprise réputée à Dubaï recherche un représentant du service à la clientèle orienté vers les solutions. Vous serez responsable de fournir un excellent service à la clientèle, de répondre aux demandes et de résoudre les problèmes efficacement. Si vous avez de l'expérience dans le service client et souhaitez évoluer dans un environnement de travail multiculturel, cette opportunité est faite pour vous.

Benefits

Salaire compétitif

Visa et assurance maladie

Congés annuels payés et jours fériés

Opportunités de formation et de développement de carrière

Environnement de travail positif et multiculturel

Qualifications

• Diplôme d'études secondaires ou d'un baccalauréat requis.
• Expérience prouvée dans un rôle de service clientèle préférée.
• Compétences en communication et en relations interpersonnelles excellentes.

Responsibilities

• Répondre aux demandes des clients par téléphone, e-mail, chat ou en personne.
• Fournir des informations précises sur les produits et services.
• Résoudre efficacement les plaintes ou préoccupations des clients.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Education

High School Diploma or Bachelor's Degree

Tools

Microsoft Office

CRM Systems

Job description

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in person.
Provide accurate information about products services and company policies.
Resolve customer complaints or concerns efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to address customer needs.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Stay updated on company products services and promotions.
Handle order processing returns and exchanges as needed.
Requirements:
High school diploma or bachelors degree.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Fluent in English; Arabic or other language skills are a plus.
Professional appearance and a customer-first attitude.
Ability to work flexible hours including weekends or holidays.
Benefits:
Competitive salary.
Visa and medical insurance.
Paid annual leave and public holidays.
Training and career development opportunities.
Positive and multicultural work environment.