Customer Service Representative

Sharaf DG Energy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Service Representative to enhance customer satisfaction by promoting services and resolving inquiries. Ideal candidates will have at least one year of experience in call centers or customer care, possess strong communication skills, and be adept at problem-solving. This role is pivotal in maintaining customer relationships and ensuring exceptional service delivery.

Qualifications

• Minimum 1 year of call centre or customer care experience.
• Graduate preferred with customer service certification.
• Excellent verbal and written communication skills.

Responsibilities

• Promote and sell Etisalat plans to businesses and institutions.
• Provide exceptional customer service and resolve customer complaints.
• Maintain positive relationships with customer accounts and document interactions.

Skills

Communication

Problem Solving

Listening Skills

Team Player

Multi-tasking

Computer Proficiency

Education

Graduate

Certification in customer service

Job description

· Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.

· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.

· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.

· Identify and assess customers’ needs to achieve satisfaction

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers. Respond promptly to customer inquiries.

· Recognize, document, and alert the team leader of trends in customer calls.

· Acknowledging and resolving customer complaints.

· Take the extra mile to engage customers. Respond promptly to customer inquiries.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Providing feedback on the efficiency of the customer service process.

Requirements

Requirements

· Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk

Educational Qualification : Graduate (preferred)

Professional Certifications : Certification in customer service

Skills & Abilities:

• Excellent verbal and written communication skills

• Strong team player.

• Listening Skills.

• Multi-tasking.

• Problem solver

• Computer proficiency