Customer Service Representative

Accomodation, Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Travel Allowance

Vacancy

1 Vacancy

Job Description

• Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
• Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
• Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.
• Handle high-volume calls and messages while maintaining professionalism and composure under pressure.
• Monitor customer feedback and suggest improvements based on insights gathered from interactions.

Desired Candidate Profile

• A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.
• Proficiency in English is mandatory; knowledge of additional languages is highly valued.
• Demonstrated ability to manage time efficiently and prioritize tasks in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team, contributing to shared goals.