Customer Service Representative

Avery Dennison Corporation; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to manage customer accounts and ensure satisfaction. This role involves processing orders, resolving complaints, and promoting products while working closely with sales and marketing teams. The ideal candidate will have strong communication skills and a background in customer service, preferably in the printing industry. Join a dynamic team where your contributions will enhance customer experiences and drive business success. If you're detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2-3 years of customer service experience preferred.
• Degree or equivalent diploma required.

Responsibilities

• Manage accounts including order processing and customer inquiries.
• Promote and sell the company's products or services.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Detail-Oriented

Education

Bachelor of Business Administration

Equivalent Diploma

Tools

Microsoft Office

Google Suite

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding company's services and/or products.
• Identifies customer's needs and determines appropriate action.
• Promotes and sells the company's products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.
• Partner with Inside Sales to assist in achieving sales goals.

Desired Candidate Profile

Qualifications

• Experience working with the Printing Industry preferred.
• Degree or Equivalent Diploma required.
• 2-3 years Customer Service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills. Detail-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Google Suite.