Customer Service Representative

EMI EXPERIENCES LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Representative to handle customer inquiries and improve satisfaction. The ideal candidate will have a high school diploma and 1-3 years of experience in customer service, with strong communication and problem-solving skills needed to thrive in a fast-paced environment. Knowledge of CRM systems and additional languages are a plus.

Qualifications

• 1-3 years of experience in a customer service role, preferably in retail or technology.
• Proficiency in English; knowledge of other languages valued.
• Valid work permit for the region.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Resolve issues quickly, document interactions in CRM.
• Monitor customer feedback and conduct satisfaction surveys.

Skills

Customer service

Problem-solving

Communication

Analytical skills

Technical skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Any Arab National, Any European National, Any Anglophone National, Any CIS National

Any

Vacancy

Job Description

• Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
• Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
• Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.
• Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.
• Handle high-volume calls and messages while maintaining professionalism and composure under pressure.
• Collaborate with cross-functional teams to address complex customer concerns and deliver timely solutions.
• Monitor customer feedback and suggest improvements based on insights gathered from interactions.
• Conduct customer satisfaction surveys and analyze data to identify trends and areas for improvement.
• Stay updated on industry trends and product knowledge to provide informed assistance to customers.
• Assist in training new team members, sharing best practices to foster a collaborative and efficient work environment.

Desired Candidate Profile

• A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.
• 1-3 years of experience in a customer service role, preferably within the retail or technology sectors.
• Proficiency in English is mandatory; knowledge of additional languages is highly valued.
• Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.
• Excellent verbal and written communication skills to convey information clearly and effectively.
• Demonstrated ability to manage time efficiently and prioritize tasks in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team, contributing to shared goals.
• A proactive attitude with a knack for empathy, ensuring customers feel valued and understood.
• Strong analytical skills to assess customer feedback and implement necessary changes.
• A valid work permit for the region of employment, ensuring compliance with local regulations.

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