Customer Service Representative

Emirates National Oil Company Limited (ENOC) L.L.C.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading regional oil and gas company in Dubai is seeking a Customer Service Representative to manage data entry, cash handling, and customer interactions at the vehicle testing and registration center. The ideal candidate will have a high school diploma, experience in similar roles, and proficiency in spoken and written Arabic. A professional demeanor and a commitment to excellent customer service are essential.

Qualifications

• 1-2 years of experience in a similar position.
• Computer literate and fluent in Arabic, basic English.
• Well-groomed and cordial with customers.

Responsibilities

• Ensure correct data entry from customer documents.
• Handle cash transactions at the counter.
• Provide high standard customer service at the site.

Skills

Cash handling

Customer service

Data entry

Education

High School Certificate

Job description

Job Title

CUSTOMER SERVICE REPRESENTATIVE

Business

Vehicle Testing & Registration

Job Purpose

The Customer Service Representative is responsible for the proper data entry (from the customer's documents), at check-in point/at the counter, issue test result certificate, collect cash for tests conducted and registration of vehicle and guides the customer correctly. In case of vehicle failure he/she should explain the failure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty

Responsibilities

• Responsible for correct data entry from Customers' Documents. To ensure that the correct information required by RTA is also entered in the system for proper processing for testing and registration purpose.
• Cash Handling: Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager.
• Customer Service: To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner. To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts.
• Site Image: To behave confidently and ensure the proper projection of the company's image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty.

Additional Principal Accountabilities

Experience

• Should be holding a passed certificate from a recognized Higher Secondary School or Minimum 1 or 2 years of work experience in a similar position.
• Should be computer literate and fluent in spoken and written Arabic. Should be able to speak in basic English.
• Should be well-groomed, well mannered and cordial with customers of all nationalities