Customer Service Representative

Exinity; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A global financial services firm based in Dubai is seeking a client support agent to assist clients across the globe. The ideal candidate should be fluent in both English and Mandarin, possess strong communication skills, and be able to handle customer queries effectively. This full-time role includes a competitive salary, a performance-related bonus, and benefits such as paid sick leave and a hybrid work environment.

Benefits

Competitive salary

Discretionary performance-related bonus

Paid sick leave

Interest-free loans

Flexi benefits / Quarterly allowance

Qualifications

• Knowledge of any other languages is an advantage.
• Knowledge of Financial Market will be considered an advantage.
• Previous experience in a similar position will be considered an advantage.

Responsibilities

• Assist clients worldwide through live support.
• Handle Backoffice queries and provide troubleshooting.
• Liaise with compliance officer regarding complaints.

Skills

Fluent in English

Fluent in Mandarin

Good communication skills

Ability to work efficiently under pressure

Proficient in MS Office

Job description

Responsibilities

• Must be fluent in English and Mandarin
• Assist clients worldwide through live support
• Answer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle Backoffice queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

Qualifications

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS office application and computer skills
• Knowledge of Financial Market will be considered an advantage
• Previous experience in similar position will be considered an advantage

Additional Information

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing including talks and access to selfdevelopment tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme

Remote Work

No

Employment Type

Fulltime