Customer Service Representative

OnTime HealthCare Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client satisfaction through exceptional support. In this dynamic role, you will respond to inquiries, resolve issues, and collaborate with various departments to ensure a seamless customer experience. Your strong communication and problem-solving skills will be vital in addressing client needs effectively. Join a forward-thinking company that values customer engagement and offers a supportive environment where your contributions will make a significant impact. If you are passionate about delivering top-notch service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Previous experience in customer service or similar role.
• Outstanding verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions and maintain records in CRM.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Time Management

Fluency in English

Tools

CRM Software

Microsoft Office Suite

Job description

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.

Responsibilities:

1. Respond promptly and effectively to customer inquiries via phone, email, and chat
2. Provide accurate information regarding our products and services to assist customers
3. Assist clients with issues, complaints, and provide solutions in a timely manner
4. Document customer interactions and maintain comprehensive records in our CRM system
5. Collaborate with other departments to resolve customer issues and enhance the customer experience
6. Follow up with customers to ensure their needs were met and satisfaction was achieved
7. Collect feedback and suggest improvements to enhance the customer service process
8. Stay informed about product updates and company policies to provide accurate assistance

Requirements:

1. Previous experience as a Customer Service Representative or in a similar role
2. Outstanding communication skills, both verbal and written
3. Strong problem-solving skills and the ability to handle difficult situations with professionalism
4. Customer-oriented with a passion for providing excellent service
5. Proficient in using CRM software and Microsoft Office Suite
6. Ability to multitask and manage time effectively
7. Positive attitude and resilience to work in a fast-paced environment
8. Fluency in English; additional languages are a plus

Benefits: Salary + Benefits