Customer Service Representative

Al Ittihad Drug Store LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading pharmaceutical distributor in the UAE is seeking a dedicated Customer Service Representative to engage with diverse clientele. The ideal candidate will provide exceptional service, problem-solve effectively, and maintain a positive rapport with customers. Join a team committed to improving healthcare solutions in the region.

Qualifications

• Fluency in English; proficiency in other languages preferred.
• Ability to work flexible hours, including evenings and weekends.
• Demonstrated resilience and calmness in stressful situations.

Responsibilities

• Address customer inquiries with a personalized touch.
• Utilize CRM software for tracking customer interactions.
• Collaborate with teams to resolve complex customer issues.

Skills

Communication

Problem Solving

Technical Skills

Adaptability

Empathy

Tools

Customer Support Software

Job description

• Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
• Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
• Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
• Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
• Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
• Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
• Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
• Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
• Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Desired Candidate Profile

• Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
• Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.
• Excellent communication skills, both verbal and written, enabling clear and effective interaction with customers.
• Demonstrated ability to handle stressful situations calmly and effectively, showcasing resilience and adaptability.
• Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Al Ittihad Drug Store (IDS) is the leading distributor of essential pharmaceuticals to hospitals, pharmacies and supermarkets in the UAE.IDS partners with global brands to bring diabetes, hypertension, muscle relaxant, oncology, skin care, and general healthcare/ wellbeing products to the UAE market. IDS sales & distribution teams have complete coverage of the healthcare ecosystem in the UAE.

Al Ittihad Drug Store LLC

Al Ittihad Drug Store (IDS) is the leading distributor of essential pharmaceuticals to hospitals, pharmacies and supermarkets in the UAE.IDS partners with global brands to bring diabetes, hypertension, muscle relaxant, oncology, skin care, and general healthcare/ wellbeing products to the UAE market. IDS sales & distribution teams have complete coverage of the healthcare ecosystem in the UAE.

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Lorielyn - HR

IDS COMPLEX, PLOT NO. 597-254, 52 street, DUBAI INVESTMENT PARK 2, DUBAI, 5374, Dubai, Dubai, United Arab Emirates (UAE)