Customer Service Representative

Knauf Gips KG; Dubai; Hybrid; AED 146,000 - 202,000; Full time

Job summary

A prominent building materials supplier in Dubai is seeking a Customer Service Representative to manage the customer journey from order to delivery. This role involves processing orders in SAP, handling inquiries, and maintaining strong customer relationships. Applicants should have a customer-centric approach and ideally some experience in transport and logistics customer service. The position offers a competitive salary and benefits within a supportive and inclusive work environment.

Benefits

Competitive salary

Benefits

Qualifications

• Experience in transport and logistics customer service is preferred.
• Proven track record of delivering results and customer-centric approach.

Responsibilities

• Manage and support the supply of Knauf products.
• Process orders in SAP with accurate pricing and customer details.
• Act as the primary contact for enquiries and complaints.
• Coordinate with various teams to minimize delays.

Skills

Transport and logistics customer service

SAP Knowledge

Excellent verbal and written communication skills

Strong attention to details

Job description

Customer Service Representative

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf GCC could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 42,500 team members in +90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf GCC is proud to be part of the Knauf Group. We have a heritage in Gypsum manufacturing and have big plans for the future. Our global reach in +90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in the Commercial team in Dubai as Customer Service Representative.

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

What you’ll be doing:

You will manage and support the supply of Knauf products, maintaining the systems and procedures that ensure our service meets and exceeds customer expectations and aligns with our best practice guide.

Key responsibilities are:

• Managing the end-to-end customer journey from order entry to invoicing.
• Processing orders in SAP with accurate pricing and customer details and maintaining up-to-date records with clear audit trails.
• Acting as the primary point of contact for enquiries, escalations and complaints via phone and email; investigating and resolving issues promptly.
• Coordinating with sales, warehouse, production and plant teams, to minimize delays and meet special requirements.
• Communicating order changes, delivery variations and ancillary charges clearly and positively, and updating SAP to ensure accuracy.
• Building rapport and maintaining strong customer relationships with a customer-centric approach.
• Working effectively in a fast-paced environment, organizing and prioritizing workloads.
• Supporting your own development and contributing to continuous improvement within the department.

What we’d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• Experience in transport and logistics customer service.
• SAP Knowledge
• Excellent verbal and written communication skills.
• Strong attention to details and the ability to work autonomously.
• UAE based

We’ll provide:

• A competitive salary
• Benefits

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 10 working days.