Customer Service Representative

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-focused company in Dubai is seeking a dedicated Customer Service Representative to provide excellent support via various communication channels. The ideal candidate will possess outstanding communication and problem-solving skills, with a passion for enhancing the customer experience. Responsibilities include responding to inquiries, documenting interactions, and collaborating with other departments to resolve issues.

Benefits

Salary

Benefits

Qualifications

• Previous experience as a Customer Service Representative or in a similar role.
• Ability to multitask and manage time effectively.
• Positive attitude and resilience to work in a fast-paced environment.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email and chat.
• Document customer interactions and maintain comprehensive records in our CRM system.
• Follow up with customers to ensure their needs were met and satisfaction was achieved.

Skills

Outstanding communication skills

Strong problem-solving skills

Customer-oriented

Fluency in English

Tools

CRM software

Microsoft Office Suite

Job description

Overview

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role you will be responsible for providing excellent customer support addressing inquiries and ensuring that our clients have a positive experience with our products and services.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email and chat.
• Provide accurate information regarding our products and services to assist customers.
• Assist clients with issues, complaints and provide solutions in a timely manner.
• Document customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with other departments to resolve customer issues and enhance the customer experience.
• Follow up with customers to ensure their needs were met and satisfaction was achieved.
• Collect feedback and suggest improvements to enhance the customer service process.
• Stay informed about product updates and company policies to provide accurate assistance.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role.
• Outstanding communication skills both verbal and written.
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Customer-oriented with a passion for providing excellent service.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Positive attitude and resilience to work in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Benefits

• Salary
• Benefits
• Required Experience: Unclear Seniority