Customer Service Representative

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in recruitment is seeking a Customer Service Representative in Dubai. The role involves addressing customer inquiries, resolving issues, and maintaining high satisfaction levels. Ideal candidates will have strong communication skills, problem-solving abilities, and experience in customer service. Join a dynamic team and contribute to exceptional customer experiences.

Benefits

Health Insurance

Visa

Paid Annual Leaves

Maternity and Paternity Leaves

Qualifications

• Proven customer service experience, preferably in a related industry.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Resolve customer complaints promptly.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem-Solving

Interpersonal Skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Description

The Customer Service Representative plays a crucial role in providing effective and efficient support to our customers. This position involves serving as the first point of contact for customers, addressing their inquiries, and resolving their issues to maintain a high level of customer satisfaction. The role requires excellent communication skills, patience, and the ability to handle complex situations with professionalism. It's vital for the representative to understand the company's products and services thoroughly to assist customers accurately and provide solutions. The ideal candidate should exhibit strong problem-solving skills and be adept at managing multiple tasks simultaneously. Being a part of our customer service team, you will be instrumental in building and maintaining positive customer relationships, fostering loyalty, and contributing to the company's reputation as a provider of exceptional customer service.

Responsibilities

• Act as the primary point of contact for customer inquiries and issues across various channels.
• Resolve customer complaints promptly, ensuring solutions are satisfactory and issues are prevented in the future.
• Maintain detailed records of customer interactions, including actions taken and resolutions provided.
• Provide accurate information regarding product features, policies, and procedures to customers.
• Escalate complex issues to appropriate departments, ensuring resolution meets company guidelines.
• Collaborate with team members to improve customer service processes and strategies continually.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Promote the company’s products and services effectively to create upselling and cross-selling opportunities.
• Participate in training sessions to enhance product knowledge and improve customer service skills.
• Utilize customer feedback to suggest constructive improvements to existing service policies.
• Maintain a professional and helpful demeanor, adapting to varying customer personalities.
• Use CRM systems to streamline customer service operations and document insights efficiently.
  
  

Requirements

• High school diploma or equivalent; additional education is an advantage.
• Proven customer service experience, preferably in a related industry or environment.
• Excellent verbal and written communication skills are mandatory.
• Proficiency in computer applications, especially CRM software and Microsoft Office.
• Strong problem-solving abilities with a detail-oriented approach to tasks.
• Ability to multi-task, prioritize, and manage time effectively under pressure.
• Exceptional interpersonal skills with the ability to build rapport quickly with diverse clients.
  
  

Job Details

Role Function: N/A Job Category: Customer Service Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com/ Company Industry/ Sector: Recruitment/Staffing/RPO

What We Offer

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Customer Relationship Officer

Talentmate

Client Success Manager

Talentmate

Workplace Services Manager

CBRE Excellerate

Guest Experience Expert

Marriott International

Agent

Atlantis Resorts

Hostess

Fairmont Hotels & Resorts

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].