Customer Service Representative

First Abu Dhabi Bank FAB; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player seeks dedicated customer service representatives to join their dynamic team in Dubai. In this role, you will provide exceptional service by attending to customer calls, resolving complaints, and recommending products that meet customer needs. Your contributions will directly impact customer satisfaction and the bank's success. This position offers an opportunity to grow within a supportive environment where your skills in communication and problem-solving will shine. If you are passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Erfahrung im Kundenservice und der Bearbeitung von Beschwerden.
• Fähigkeit zur Analyse von Kundenbedürfnissen und zur Empfehlung von Produkten.

Responsibilities

• Bereitstellung exzellenten Kundenservice und Bearbeitung eingehender Anrufe.
• Generierung neuer Interessenten und Upselling von Bankprodukten.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikation

Flexibilität

Job description

• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.
• Maintain confidentiality of the bank's customers and data.
• Ensure the business meets its obligations under the bank's policies and standards and under local laws/regulations.
• Attend to special tasks assigned by team leader and managers.
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
• Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.