Customer Service Representative

National Food Products Company | NFPC Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food and beverage company in Dubai is seeking a skilled Customer Service Agent to enhance customer experiences. In this role, you will be the direct point of contact for customers, handling inquiries and providing quality service. Strong communication skills and 2+ years of experience in customer support are essential for success in this position.

Qualifications

• 2+ years of experience in a similar field.
• Experience working in a call center or customer support environment.

Responsibilities

• Professionally interact with customers to fulfill their inquiries.
• Handle a large volume of inbound calls and provide solutions.
• Build a strong relationship and ensure quality service.

Skills

Active listening

Verbal communication

Written communication

Problem-solving

Multitasking

Job description

With an incredible portfolio of food & beverage products, NFPC currently has an exciting opportunity for a talented Customer Service Agent to join our team.

JOB PURPOSE

The purpose of this role is to professionally interact with customers and fulfil their enquiries directly or communicate the customers’ needs to the appropriate resource within the company in a timely and accurate manner.

The Customer Service Agent is expected to enhance the sales and service experience of the business unit’s customers by acting as direct point of contact for its customers. The role requires effective interaction with these customers to provide information in response to inquiries about products, or services, and to handle all call center communication.

Responsibilities

• Build a strong positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Provide relevant and accurate information to existing and potential customers
• Deliver quality service to the customers
• Ensure adequate information is given to the customers
• Cascade the problem to relevant resources when needed
• Handling a large volume of inbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Skills and Qualifications

• 2+ years of experience in similar field
• Experience working in a call center or customer support environment
• Strong active listening and excellent verbal and written communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively