Customer Service Representative

Copart Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service firm in Dubai is seeking a Customer Service Representative (CSR) to join their dynamic team. The ideal candidate must possess strong communication skills, experience in customer service, and the ability to effectively manage inquiries in both English and Arabic. Responsibilities include answering member inquiries, managing email tickets, and tracking customer interactions. This role demands attention to detail and conflict resolution skills, ensuring a high standard of service.

Qualifications

• One year of customer service experience.
• Must be able to speak, read and write English and Arabic.
• Professional phone manner.

Responsibilities

• Answer and manage member inquiries through phone and email.
• Respond to emails promptly with clear and accurate details.
• Create and manage email tickets and requests.
• Record and track customer interactions in the system.
• Handle issues and escalations with a solutions-focused approach.

Skills

Communication Skills

Knowledge about vehicles

Multi-tasking

Customer Service Skills

Conflict Resolution

Job description

Job Summary:

We are looking for a Customer Service Representative (CSR) to join our dynamic team. The role requires excellent communication skills, strong attention to detail, and the ability to deliver clear instructions to customers while maintaining Copart’s high standards of service.

Key Responsibilities:

• Answer and manage member inquires through phone and email.
• Respond to emails promptly with clear and accurate details.
• Crate and manage email tickets and requests.
• Record and track customer interactions in the system.
• Handle issues and escalations with a solutions-focused approach.

Requirements:

• Strong communication Skills.

• Must know about vehicles.

• One year of customer service experience

• Excellent customer service attitude and skills

• Professional phone manner.

• Computer proficiency.

• Must be able to multi-task in a fast-paced environment

• Strong attention to detail

• Must be able to handle conflicts

• Must be able to speak, read and write English and Arabic.