Customer Service Representative

MCT Group of Companies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic customer service provider in Dubai seeks a Client Service Representative to manage incoming calls, generate sales leads, and build strong customer relationships. The ideal candidate will have proven experience in customer support, excellent communication skills, and a high school diploma. Competitive compensation offered in a fast-paced environment.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Build sustainable relationships with customer accounts.

Skills

Customer support experience

Active listening

CRM systems familiarity

Excellent communication skills

Time management

Education

High school diploma

Job description

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and skills :

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

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