Customer Service Representative

Exinity; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

A leading company in the financial sector is looking for a Client Support Specialist to assist clients with account management and technical issues. Candidates must be fluent in both English and Mandarin, with strong communication skills and a knack for solving customer inquiries promptly. The role includes hybrid working opportunities and competitive pay with additional performance-related bonuses.

Benefits

Competitive salary

Discretionary performance-related bonus

Paid sick leave

Interest-free loans

Focus on employee wellbeing and development

Flexi benefits/Quarterly allowance

Global Employee Assistance Programme

Qualifications

• Fluent in English and Mandarin, knowledge of additional languages is an advantage.
• Good communication skills and proficiency in MS Office required.
• Experience in a similar position preferred.

Responsibilities

• Assist clients worldwide through live support and emails.
• Handle back-office queries and technical issues.
• Liaise with the compliance officer regarding complaints and account approvals.

Skills

Fluency in Mandarin

Communication skills

Ability to work under pressure

MS Office proficiency

Job description

• Must beFluent in English and Mandarin
• Assist clients worldwide through live support
• Answer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle of Backoffice queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

Qualifications :

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS office application and computer skills
• Knowledge of Financial Market will be considered an advantage
• Previous experience in similar position will be considered an advantage

Additional Information :

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing including talks and access to selfdevelopment tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme

Remote Work :

No

Employment Type :

Fulltime