Customer Service Representative

Gulfa Mineral Water and Processing Industries LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Receptionist to be the welcoming face of the organization. This role involves greeting visitors, managing inquiries, and ensuring smooth communication between departments. You will play a crucial role in maintaining a safe and organized reception area while supporting the sales team with customer interactions. If you thrive in a dynamic environment and enjoy multitasking, this opportunity is perfect for you. Join a team that values collaboration and efficiency, and contribute to a positive visitor experience in a vibrant workplace.

Qualifications

• Strong customer service skills with a focus on visitor management.
• Ability to handle inquiries and direct communications effectively.

Responsibilities

• Greet and direct visitors, ensuring a welcoming environment.
• Manage schedules, appointments, and communications for the manager.

Skills

Customer Service

Communication

Multitasking

Organization

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Telecommunication Systems

Microsoft Office Suite

Job description

Roles & Responsibilities:

• Greet, welcome, and direct visitors appropriately; notify company personnel of visitor arrivals.
• Maintain security and telecommunications systems.
• Answer or refer inquiries to inform visitors.
• Maintain employee and department directories to direct visitors effectively.
• Ensure security by following procedures, monitoring logbooks, and issuing visitor badges; operate telecommunication systems per manufacturer instructions.
• Keep the reception area safe and clean by adhering to procedures, rules, and regulations; document and communicate actions, irregularities, and ongoing needs to support team continuity.
• Contribute to team efforts by accomplishing related tasks as needed.
• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls; handle correspondence distribution.
• Handle requests and queries appropriately.
• Manage the diary, schedule meetings, and appointments.
• Prepare reports, presentations, and briefs.
• Assist the sales team in improving productivity by contacting customers for appointments and providing high-quality, up-to-date support material for Sales Representatives.
• Handle urgent calls, emails, and messages when sales representatives are unavailable.
• Respond to customer queries, inform about delays, arrange delivery dates, and schedule marketing events.
• Manage orders via phone, email, or mail; verify correct prices, discounts, and product numbers.
• Input orders, ensuring they meet customer requirements, are accurate, and are delivered on time.
• Collaborate with other departments to ensure efficient handling of sales, marketing, queries, and deliveries.
• Develop and maintain filing systems to keep sales records, prepare reports, and provide financial information to the finance department.

Job Location: Dubai DIP