Customer Service Representative

ManpowerGroup Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a dedicated Customer Service Representative to enhance their customer interactions. The role involves handling inquiries, resolving issues, and delivering outstanding service while collaborating with various departments. Ideal candidates will possess excellent communication skills and a passion for customer service, with experience in high-end products being a desirable asset. This full-time position may require flexibility in working hours.

Qualifications

• Previous experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Knowledge of high-end and luxury products within the furniture industry.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Handle customer complaints and provide resolutions.
• Maintain customer records and update information as needed.

Skills

Communication

Problem Solving

Customer Service

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree

Tools

ODOO ERP

Microsoft Office Suite

Job description

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing product and service information with professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer experiences.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and in-person interactions.

• Provide accurate, valid, and complete information about products and services.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Process orders, returns, and exchanges efficiently.

• Maintain customer records and update account information as needed.

• Work closely with other departments to resolve customer issues.

• Identify and escalate complex issues to appropriate personnel or departments.

• Meet personal and team performance goals, including customer satisfaction metrics.

• Stay informed about company policies, procedures, and promotions to better assist customers.

• Create reports & dashboard which display relevant metrics that can help improve the business

• Support the facility management team to ensure all locations are in optimal condition

• Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.

Qualifications & Skills:

• High school diploma or equivalent; a bachelor’s degree is a plus.

• Previous experience in customer service, call centers, or a related field preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and ability to handle challenging situations with patience and professionalism.

• Proficiency in using ODOO ERP, Monday, customer service software, CRM systems, and Microsoft Office Suite.

• Claim management

• Ability to multitask, prioritize, and manage time effectively.

• A customer-centric attitude with a passion for helping people.

• Knowledge of high end and luxury products within the furniture industry.

Working Conditions:

• Full-time position with potential for evening, weekend, or holiday shifts.

• Work may involve prolonged periods of sitting and using a computer.

• Fast-paced, team-oriented work environment.