Customer Service Representative

KILONEWTONS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking enthusiastic Customer Service Representatives to join their team. The ideal candidates will possess excellent communication skills and a passion for delivering outstanding service. Responsibilities include handling customer inquiries and maintaining accurate records. The role offers competitive salary and career growth opportunities.

Benefits

Competitive salary + benefits

Career growth opportunities

Friendly and dynamic work environment

Qualifications

• Minimum 1 year of experience in customer service.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office and CRM software.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Assist customers with product/service information and issue resolution.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Bachelor of Hotel Management

Tools

MS Office

CRM software

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Title: Customer Service Representative
Location: Dubai, UAE
Company: Kilonewtons
Experience Required: Minimum 1 year in customer service

Job Title: Customer Service Representative
Location: Dubai, UAE
Company: Kilonewtons
Experience Required: Minimum 1 year in customer service

Job Description:

Kilonewtons is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Dubai. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding service to our clients.

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant department when necessary.
• Meet and exceed customer satisfaction and service quality targets.
• Stay updated on company products, services, and policies.

Requirements:

• Minimum 1 year of experience in customer service (retail, call center, or hospitality preferred).
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in MS Office and CRM software.
• High school diploma or equivalent (degree preferred).
• Must be based in Dubai or willing to relocate.

What We Offer:

• Competitive salary + benefits.
• Career growth opportunities.
• Friendly and dynamic work environment.

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