Customer Service Representative

Sharaf DG LLC; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading company in the telecommunications sector seeks a Customer Service Specialist. Responsibilities include promoting Etisalat plans and ensuring high customer satisfaction through effective communication and problem-solving. The ideal candidate will have customer care experience and strong communication skills to build lasting customer relationships.

Qualifications

• Minimum 1-year experience in Call Centre or Customer Care.
• Graduate preferred.
• Certification in customer service is advantageous.

Responsibilities

• Promote and sell Etisalat plans to businesses and Emirati customers.
• Ensure exceptional customer service and resolve customer issues.
• Maintain accurate records of customer interactions.

Skills

Verbal communication

Written communication

Multi-tasking

Computer proficiency

Team player

Education

Graduate

Job description

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

Requirements

• Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience / Customer Care / Front Desk

Educational Qualification : Graduate (preferred)

Professional Certifications : Certification in customer service

Skills & Abilities :

• Excellent verbal and written communication skills
• Strong team player.
• Multi-tasking.
• Computer proficiency