Customer Service Representative

Preligens; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading aerospace services provider in Dubai is seeking a Customer Service Representative to manage customer inquiries through phone, email, and other channels. The ideal candidate has at least 3 years of experience in customer service and must possess a Bachelor’s Degree. Proficiency in ERP functions and strong communication skills under pressure are essential for success in this role.

Qualifications

• Minimum 3 years of experience in customer service.
• Fluency in English is required.

Responsibilities

• Handle incoming requests from customers via multiple channels.
• Process customer spare orders promptly and accurately.
• Respond to inquiries and assist in problem resolution.
• Maintain knowledge of M3 and SAP products.

Skills

Customer service orientation

Planning and organizing

Efficiency

Effective communication under pressure

Teamwork

Familiarity with ERP functions

Familiarity with CRM applications

Education

Bachelor’s Degree

Job description

Job Description

Customer Service Representative – Safran Aerosystems Services, Dubai, United Arab Emirates

Contract type: Permanent; Contract duration: Full-time; Required degree: Bachelor’s Degree; Required experience: More than 3 years; Spoken language(s): English Fluent.

Responsibilities

• Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues are resolved both promptly and accurately
• Answer questions of customers regarding the products or services and its operation or maintenance
• Learn and apply company procedures, product knowledge and services
• Process customer spare orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and deliveries status
• Handle and make proactive contributions in resolving customers' complaints
• Quantify the customer's inquiry, including gathering customer information, assessing and fulfilling customer needs and requests, update customer database
• Maintain working knowledge of M3 and SAP products and order processes
• Respond to pricing availability and PMA inquiries
• Participate in cross-functional planning initiatives
• Work cross-departmentally to ensure daily operations support is successful
• Maintain a balance between company policy and customer benefit in decision making
• Gather required information to assist in metrics reporting
• Educate customer on product lines & specifications
• Complete necessary documentation
• Support customer service team members, as needed
• Monitor and report on use of company resources, as required
• Adhere to required health and safety regulations and practices
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Communicate solutions, successes, and opportunities to the Front Office supervisor

Qualifications

Job Requirements: Customer service oriented, planning and organizing, quality driven and efficiency, good at communicating under pressure, teamwork, familiar with ERP functions and CRM applications is preferred.