Customer Service Representative

Gulfa Mineral Water and Processing Industries L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks a Receptionist to manage visitor interactions and support the sales team. This role requires excellent communication, organizational skills, and the ability to handle customer queries effectively. The ideal candidate will be the first point of contact and play a critical role in maintaining a professional reception environment.

Qualifications

• Experience in handling customer queries and providing support.
• Ability to manage schedules and appointments effectively.
• Familiarity with telecommunications systems.

Responsibilities

• Greet and direct visitors, maintaining a secure reception area.
• Manage communications and support sales productivity.
• Handle orders and customer queries through various channels.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Job description

Roles & Responsibilities

• Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Maintains the security and telecommunications systems.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring the logbook, and issuing visitor badges. Operates the telecommunication system by following the manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage the diary and schedule meetings and appointments.
• Produce reports, presentations, and briefs.
• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable.
• Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail, and checking that the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
  
  

Job Location: Dubai DIP