Customer Service Representative

Confidential; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Specialist to enhance customer engagement across multiple channels. The ideal candidate should have 3-5 years of experience, excellent communication skills, and a proactive approach to resolving issues. If you're passionate about building strong customer relationships and thrive in a dynamic environment, we want to hear from you.

Qualifications

• 3-5 years of relevant work experience in customer service or similar.
• Exceptional verbal, written, and interpersonal skills.
• Experience in handling escalations and complex customer issues.

Responsibilities

• Interact with customers through phone, email, chat, and in-person.
• Manage and resolve customer issues and escalations.
• Collaborate with internal teams to improve customer experience.

Skills

Communication skills

Problem solving

Customer engagement

Multi-tasking

Organizational skills

Job description

The budget for this role is between 5000 to 6500 per month

Position Overview

We are seeking a candidate who thrives on engaging with people, whether through face-to-face interactions, phone, email, or chat. The ideal candidate loves talking to people, proactively solving issues, and managing escalations with confidence and diplomacy. Ensuring a seamless and positive experience across all communication channels.

Key Responsibilities

• Customer Engagement: Interact with customers through various channels including phone, email, chat, and in-person meetings, ensuring a responsive and personalized experience.
• Issue Resolution & Escalation Handling: Proactively address customer concerns, manage and resolve escalations by coordinating with internal departments, and follow up to ensure complete satisfaction.
• Product Expertise: Provide detailed, knowledgeable answers regarding our products, pricing, and availability to help customers make informed decisions.
• Internal Collaboration: Work closely with various internal teams to align customer needs with our service offerings and to continuously improve the customer experience.
• Data Management: Accurately enter and manage customer information across multiple platforms to maintain up-to-date and reliable records.

Qualifications

• A minimum of 3-5 years’ relevant work experience in customer service or a similar field.
• Exceptional verbal, written, and interpersonal communication skills, including excellent phone etiquette.
• Proven ability to engage effectively in both face-to-face and virtual interactions.
• Strong multi-tasking, organizational, and prioritization skills in a fast-paced environment.
• Demonstrated experience in handling escalations and resolving complex customer issues with a proactive approach.

This role is perfect for someone who is passionate about building strong customer relationships and turning challenges into opportunities for growth. If you have a knack for communication and a drive to make a difference, we’d love to hear from you.