Customer Service Representative

Safran Group; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A global aerospace leader is looking for a Customer Service Representative in Dubai. The role involves handling customer inquiries, processing orders accurately, and ensuring excellent service. The ideal candidate needs a Bachelor's Degree, 3+ years of experience, and fluency in English. This is a full-time permanent position with opportunities for growth and development.

Qualifications

• More than 3 years of customer service experience.
• Fluent in English. Additional languages preferred.

Responsibilities

• Handle incoming requests from customers via phone, email, fax, and walk-ins.
• Process customer spare parts orders promptly and accurately.
• Educate customers on product lines & specifications.

Skills

Customer service oriented

Planning and organizing

Quality driven

Efficiency

Good communication under pressure

Teamwork

Education

Bachelor's Degree

Tools

ERP functions

CRM applications

Job description

Overview

Customer Service Representative

Reference number: 2024-143293

Entity: Safran; Safran Aerosystems is a world leader in aviation systems for aircraft and helicopter safety, fuel management and related services. The company has about 5,200 employees in 7 countries. Safran is a global high-technology group operating in aviation, defense and space markets.

Job field / Job profile: Sales / marketing - Sales administrator

Job title: Customer Service Representative

Employment type: Permanent

Part time / Full time: Full-time

Job description

The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM. This job reports directly to the Safran Cabin Front Office Middle East supervisor.

Responsibilities

• Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure issues are resolved promptly and accurately
• Answer questions from customers regarding products or services and their operation or maintenance
• Learn and apply company procedures, product knowledge and services
• Process customer spare parts orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and delivery status
• Handle and contribute to resolving customer complaints
• Quantify the customer's inquiry, gather information, assess and fulfill needs, and update the customer database
• Maintain working knowledge of M3 and SAP products and order processes
• Respond to pricing availability and PMA inquiries
• Participate in cross-functional planning initiatives
• Work cross-departmentally to ensure daily operations support is successful
• Balance company policy and customer benefit in decision making
• Gather information to assist in metrics reporting
• Educate customers on product lines & specifications
• Complete necessary documentation
• Support customer service team members, as needed
• Monitor and report on use of company resources, as required
• Adhere to required health and safety regulations and practices
• Carry out other duties, responsibilities, and projects as assigned
• Communicate solutions, successes, and opportunities to the Front Office supervisor

Qualifications / Candidate skills

• Customer service oriented, planning and organizing, quality driven and efficiency
• Good at communicating under pressure, teamwork
• Familiar with ERP functions and CRM applications (preferred)

Job location

Mideast, United Arab Emirates — Dubai

Education & experience

• Bachelor's Degree
• More than 3 years of experience
• English (Fluent) – Additional Languages preferred