Customer Service Representative

Vacancy: 1 Vacancy

Job Description

Our Story:

Aster DM Healthcare Limited is amongst one of the largest private healthcare service providers operating in GCC and an emerging healthcare player in India. With an emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across healthcare through our 29 hospitals, 120 clinics and over 371 pharmacies in 7 countries including India. Our core strength lies in our 25,000 plus dedicated employees spread across the globe. We strive to create an environment where we share ideas, support each other, & celebrate our successes.

Responsibilities:

1. Welcome & greet patients & ask query of the patient as per set checklist & company procedure.
2. Enter patient demographic data and accurate eligibility in the HIS registration modules.
3. Assist in filling out Registration and Insurance forms.
4. Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, general patients and inform them about their payment mode.
5. Assist patients to complete all necessary forms and documentation including medical insurance.
6. Ask about the patient's problem and refer to the concerned doctor (in consultation with the Nurses if required).
7. Send patients to the concerned counter and assist them if required in reaching the counter.
8. Handover Patient Registration Cards to the patients after attendance confirmation in the appointment module.
9. Ensure soft copies of Emirates ID and insurance card (if applicable) are uploaded and tagged.
10. Ensure financial consent is signed from the patient or legal guardian and uploaded in the EMR.
11. Book appointments over phone as well as through walk-ins and confirm their attendance in HIS.
12. Promote Aster packages as per the patient’s ability & need.
13. Update patients about the waiting time.
14. Schedule patients according to the doctor’s availability.
15. Act as first level of Problem Solving and grievance handling of patients.
16. Maintain cordial patient relations.
17. Inform patients if a doctor is running late or called out.
18. Ensure reception area is well maintained, neat and clean.
19. Ensure all standard protocols set by the organization are maintained.
20. Check with Insurance Coordinator for cases requiring approvals.
21. Coordinate with Symphony for insurance related matters.
22. Check with Insurance Coordinator the status of the Insurance card produced by the patient.
23. Check with the Insurance coordinator about the packages covered.

Education & Experience:

1. Bachelor’s degree in any field.
2. 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retail sector.
3. Flexibility to work in shifts.

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