Customer Service Representative

Job Responsibilities

• Promote and sell Etisalat plans, like postpaid, prepaid, electronics, accessories and devices tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers' needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledge and resolve customer complaints.
• Know our products inside and out so that you can answer questions.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Experience (Yrs & Field): Minimum 2-year experience in Sales/Customer Service/Front Desk.

Educational Qualification: Graduate (preferred).

Professional Certifications: Certification in customer service.

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong team player.
• Listening skills.
• Multi-tasking.
• Problem solver.
• Computer proficiency.