Enable job alerts via email!

CUSTOMER SERVICE REPRESENTATIVE

KILONEWTONS

Abu Dhabi

On-site

AED 60,000 - 120,000

Full time

14 days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

KILONEWTONS, a leading firm in engineering and technology, seeks a Customer Service Representative in Abu Dhabi. This role involves ensuring exceptional customer service, resolving inquiries, and collaborating with internal teams. Ideal candidates should have 2+ years of UAE customer service experience, strong communication skills, and CRM software proficiency.

Benefits

Health insurance
Annual flight tickets
Career growth opportunities
Training and development programs
Supportive multicultural team

Qualifications

  • 2+ years of customer service experience (UAE/GCC preferred).
  • Knowledge of UAE business etiquette and culture.

Responsibilities

  • Serve as the first point of contact for customer inquiries via phone, email, and in-person.
  • Resolve customer complaints with patience, professionalism, and efficiency.
  • Process orders, returns, and refunds in compliance with company policies.

Skills

Fluency in English
Customer service experience
Problem-solving mindset
Communication skills
Organizational skills

Tools

CRM software

Job description

Position: Customer Service Representative

Company: KILONEWTONS

Location: Abu Dhabi, UAE

Experience Required: 2+ years

Employment Type: Full-time

About KILONEWTONS

KILONEWTONS is a leading engineering, construction, technology firm in Abu Dhabi, known for delivering exceptional service and innovative solutions. We pride ourselves on building strong client relationships and maintaining the highest standards of customer satisfaction.

Job Summary

We are seeking an experienced Customer Service Representative with 2+ years of UAE experience to join our team. The ideal candidate will be the primary point of contact for clients, ensuring seamless communication, resolving inquiries, and maintaining our reputation for excellence.

Key Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and in-person.

Provide timely and accurate information about products, services, and company policies.

Resolve customer complaints with patience, professionalism, and efficiency.

Maintain detailed records of customer interactions in CRM systems (e.g., Salesforce, Zendesk).

Collaborate with internal teams (sales, technical, logistics) to address customer needs.

Process orders, returns, and refunds in compliance with company policies.

Gather customer feedback to improve service quality and client satisfaction.

Qualifications & Skills

2+ years of customer service experience (UAE/GCC preferred).

Fluency in English (Arabic or additional languages a plus).

Proficiency in CRM software (e.g., Salesforce, HubSpot).

Excellent communication and interpersonal skills.

Problem-solving mindset with the ability to handle difficult situations calmly.

Strong organizational skills and attention to detail.

Knowledge of UAE business etiquette and culture.

Why Join KILONEWTONS?

Competitive salary + benefits (health insurance, annual flight tickets, etc.).

Career growth opportunities in a dynamic, fast-paced environment.

Training and development programs to enhance your skills.

Supportive, multicultural team that values collaboration.

How To Apply

Ready to elevate your career? Send your CV to:

careers@kilonewtons.com

Subject Line: "Customer Service Representative Application – [Your Name]"

KILONEWTONS is an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.