Customer Service Representative

Reportage Properties LLC; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading real estate development company is seeking a Customer Service Executive to enhance client experience throughout their property journey. Responsibilities include managing documentation, addressing inquiries, and resolving issues effectively. The ideal candidate will have a Bachelor's degree, 2-3 years in customer service (real estate preferred), and fluency in English and Arabic. This role offers competitive salary, a professional environment, and opportunities for growth.

Benefits

Competitive salary and commission-based incentives

Career growth opportunities

Dynamic professional work environment

Qualifications

• 2 to 3 years of experience in a customer service role, preferably in UAE real estate.
• Valid UAE driving license is a plus.
• High attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage client interactions to ensure a seamless experience.
• Prepare and guide clients through necessary paperwork.
• Address and resolve client complaints effectively.

Skills

Exceptional communication and interpersonal skills

Strong problem-solving abilities

Fluency in English

Fluency in Arabic

Customer-oriented approach

Education

Bachelor’s degree in business administration or related field

Tools

CRM software

MS Office suite

Job description

About us:

We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.

We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency.

Key Responsibilities:

Client Transaction & Documentation Management:

• Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents.
• Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications.
• Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).

Customer Inquiry & Relationship Management:

• Act as the main liaison for all client inquiries via phone, email, WhatsApp, and in-person meetings.
• Provide detailed and accurate information on properties, project updates, and company procedures.
• Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement.
• Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support.

Issue Resolution & Compliance:

• Address and resolve client complaints and concerns promptly and effectively.
• Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients.
• Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.

Reporting & Cross-Functional Collaboration:

• Generate regular reports on client issues, trends, and overall satisfaction for management.
• Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience.
• Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.

Qualifications, Experience and Required Skill Set:

• Bachelor’s degree in business administration, Marketing, or a related field.
• 2 to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage.
• Fluency in both English and Arabic is required.
• Proficiency in CRM software and the MS Office suite.
• Valid UAE driving license is a plus.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented with a professional, patient, and empathetic demeanor.
• A strong team player who thrives in a collaborative environment.
• Adaptable and able to work flexible hours, including weekends if required.

What We Offer:

• Competitive salary and commission-based incentives.
• A dynamic and professional work environment.
• Career growth opportunities in a leading real estate firm.

If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!

How to Apply:

Send your resume to [e-mail] with the subject line" Customer Service Representative."