Customer Service Rep

Fosroc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Fosroc is looking for a customer service representative to assist customers, resolve issues, and enhance satisfaction through effective communication and collaboration with various departments. Ideal candidates will hold a bachelor's degree or diploma and possess strong organizational and interpersonal skills.

Qualifications

• Bachelor's degree or diploma is required.

Responsibilities

• Assist customers and resolve any issues.
• Handle customer orders efficiently.
• Greet customers and respond to inquiries.
• Collaborate with departments for effective communication.

Skills

Customer service skills

Effective communication skills

Time management skills

Organizational skills

Interpersonal skills

Teamwork skills

English language proficiency

Education

Bachelor's degree or diploma

Job description

Creating a positive first impression, ensuring smooth operations, and delivering excellent customer service. To support the customer service department and team in achieving yearly departmental objectives, exceeding customer expectations, and creating a seamless, positive, and memorable experience across all channels.

Responsibilities

1. Assist customers and resolve any issues that arise.
2. Ensure customer satisfaction by handling orders efficiently and professionally.
3. Greet customers warmly and assist them with inquiries, ensuring each interaction leaves a positive impression.
4. Listen to customers' needs and direct them to the appropriate department or person, ensuring a smooth and helpful interaction.
5. Collaborate with other departments (e.g., warehouse, logistics) to ensure effective communication.
6. Coordinate feedback information with team members and customers.
7. Process customer orders accurately in the system, including entry, modification, and tracking.
8. Provide clear information required in a friendly and professional manner.
9. Communicate order status updates to customers and ensure timely processing.
10. Ensure proper filing of all documents such as invoices, delivery notes, and LPOs.
11. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Skills Required

• Excellent command of the English language.
• Good experience in using personal computers and various software packages.
• Customer service skills.
• Effective communication skills, both oral and written.
• Time management and organizational skills.
• Interpersonal and teamwork skills.

Educational Requirements

Bachelor's degree or diploma.

Note: This job posting is active and open for applications.